The Fine Print
Terms & Conditions
Please read the following before ordering. These terms cover availability, shipping, our tuber guarantee, and refunds.
Inventory & Availability
All varieties will show as sold out until the sale is published. Our online catalogue is provided for reference — items that are unavailable will be marked accordingly. Availability changes each season, so please check back when tuber sales open.
Shipping Timeline
Tubers are only shipped once they have sprouting eyes, which ensures you receive a viable, growing tuber. Because we grow in a cold-climate region, shipments generally begin in October. We appreciate your patience — sending tubers at the right stage gives them the best chance of thriving in your garden.
Defective Tubers
Occasionally a variety may not survive storage. If any of the varieties you ordered do not make it, we will contact you to offer either a refund or a substitute of a similar type. If we are unable to reach you, a refund will be issued by cheque.
Arrival & Condition
If there is any problem with your order on arrival, please report it to us immediately and include photographic evidence. No responsibility is taken by us for the tubers or their growth after you have received them. Please monitor your stored tubers, as their condition can change once they leave our care.
Planting Guidance
Do not plant your tubers until the risk of frost has passed in your area. Dahlias do not tolerate frost, and planting too early can damage or kill the tuber.
Shipping & Local Pickup
Postage applies to all orders, and orders cannot be combined. Local pickup can be arranged — please contact Gerard on 0412 400 177 to organise a time.
Refunds
Refunds are only provided for varieties that are out of stock — we are unable to offer refunds for change of mind. Handling and shipping costs are non-refundable.
Questions about an order? Get in touch — we're happy to help.
For our store privacy, refund, and shipping policies, see the links in the footer.